On behalf of our client, a well-established and growing Forex company, GRS are seeking Support Officers with the following languages Thai / Malay / Indonesian / Spanish / Arabic / Spanish / Hindi / Urdu to join their team in Nicosia. This is an excellent opportunity to work in a fast and dynamic environment. The successful candidate will work on a large-scale project related to the Forex Industry. If you feel you have the necessary skills and experience, then we look forward to receiving your CV.
MAIN DUTIES AND RESPONSIBILITIES
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Dealing directly with clients’ queries over chat system, email depending on how the query was initiated and is responsible to reply to the client within 24 hours.
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Resolving misunderstandings and handles “difficult” client in a polite and professional manner
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Directing unresolved issues to designated people and/or departments; communicating and coordinating with them and responds to clients requests accordingly
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Promoting the products and services offered by the company to the clients by means of chat system and e-mail
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Providing feedback on the development of the products and services offered by the company according to the interaction with clients
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Keeping up to date with promotions and products offered by the company
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Maintaining confidentiality and professionalism in all instances
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Completing service-related tasks as requested by the manager
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Reviewing clients’ documents in the KYC system and replying to client emails related to account verification
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Requesting relevant documents from clients in case they are not provided
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Following and keeping up to date with new internal procedures
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Always act at the best interest of the company and cooperate within the team and with other departments to provide a high standard of customer service
CANDIDATE PROFILE
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Experience in customer care or any other relevant field
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Knowledge of Arabic, Spanish, Portuguese, French, Indonesian, Thai, Malay, Hindi, Urdu or Bengali will be considered an advantage
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Strong English communication skills, both written and verbal are a must
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Strong customer care skills
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Excellent client handling skills
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Strong communication and interpersonal skills
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Excellent organisational skills
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Business acumen
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Teamwork and problem-solving skills
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Hard working and able to cope under pressure
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Excellent computer literacy
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Willingness to do morning, afternoon and night shifts on a weekly basis
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Valid work permit required
COMPANY BENEFITS
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Attractive remuneration package
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Monthly bonuses based on personal performance
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Corporate fund
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Discretionary yearly bonus based on company's performance
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Discount benefit card scheme
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Training opportunities for growth and expansion of knowledge
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Paid 21 days holidays per year
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Annita Paliou, annitap@grsrecruitment.com quoting the above job reference or call +35725342720 for further information.