Our client, a Scandinavian international company with offices in seven locations around the world, provides content moderation solutions to leading online marketplaces, dating sites, and sharing economy services, are now seeking Swedish-speaking Customer Support (hybrid) officers to join their Malta team. You need to speak and write fluent Swedish and have an eye for the written word. This is an exciting company that believes in promoting and developing you as well as the importance to be social and have fun at work (see benefits below). If you believe you have what it takes and want to take your first step into a digital world, GRS look forward to receiving your CV for this Malta-based Swedish-speaking Customer Support role.
MAIN DUTIES AND RESPONSIBILITIES
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Supporting users and answer their questions via email.
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Participating in regular training sessions to learn and maintain expert knowledge of publication rules, market trends and moderation best practices.
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Collaborating with your team members.
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Providing feedback to managers on trends, common end-user mistakes and questions. You are our eyes and ears and you know the users the best!
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Giving input on improvements of publication rules to improve user experiences.
CANDIDATE PROFILE
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Fluent in Swedish and have good knowledge of English.
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Flexible and able to make quick decisions in a dynamic environment.
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Conscientious and reliable – commitment is one of our core values!
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Eagle-eyed with great attention to detail.
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Caring about people – you will be working with securing the online safety our customers and their users.
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Ideally interested in marketplaces, shared economy, and new technology.
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Previous experience in content moderation, customer care, and/or online business is a plus.
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Willing to work shifts, including late shifts (Can be from home)
COMPANY BENEFITS
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A hybrid working environment in Malta. This role can be done fully remotely between your home in Malta or the work office.
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Career opportunities within management or expert field.
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Additional vacation days.
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Free fruit, tea and coffee if you prefer working in the office.
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Ability to work from home when working late shifts and weekends. Night Shifts are until Midnight!
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Free day transport to the office from certain areas within Malta.
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Team performance bonus and working from home allowance,
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Corporate discounts for gym memberships, shops and taxis.
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Private Health Insurance, eye care tests, health, and well-being professional support.
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Comprehensive training and constant feedback.
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Fun events, great colleagues, and a fresh, playful workplace with a variety of cultures.
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Table tennis in the office where you can play with your colleagues during break time.
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Relocation packages for international applicants.
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Anaïs Vincke, Anais@grsrecruitment.com quoting the above job reference or call
+356 2778 0664 for further information.