Introducing a dynamic start-up based in Paris and Nicosia, redefining the adult entertainment industry with innovative content and unparalleled customer experiences. We are on the hunt for a visionary Team Leader to spearhead our client’s customer support and content moderation teams. This pivotal role is perfect for a driven individual eager to leave a mark and grow alongside this rapidly expanding company. The ideal candidate will possess a blend of leadership acumen and a passion for excellence, ready to elevate the company’s standards and contribute to a culture of integrity and continuous improvement. If this job opportunity sounds interesting to you, GRS looks forward to receiving your CV, today.
MAIN DUTIES AND RESPONSIBILITIES
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Team Management: Lead, mentor, and supervise a team of customer support agents and content moderators. Provide ongoing training, support, and development opportunities.
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Customer Support: Ensure the team delivers exceptional customer service through ticketing and live chat channels. Monitor performance and implement improvements where necessary.
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Content Moderation: Oversee the content moderation process, ensuring adherence to company policies and community guidelines. Coordinate the integration of Hive AI moderation software with human review processes.
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Performance Monitoring: Track team performance metrics, provide regular feedback, and conduct performance reviews.
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Problem Resolution: Address and resolve escalated customer issues and content moderation challenges promptly and effectively.
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Reporting: Prepare and present regular reports on team performance, customer satisfaction, and content moderation outcomes to senior management.
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Collaboration: Work closely with other departments to ensure seamless operations and contribute to the continuous improvement of processes and policies.
CANDIDATE PROFILE
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Proven experience in a supervisory or team lead role, preferably within a customer support or content moderation environment.
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Strong leadership and people management skills with the ability to motivate and develop a team.
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Fluency in English, both written and verbal. Fluency in Greek or in any other language will be considered an advantage.
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Excellent communication and interpersonal skills.
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Familiarity with customer support ticketing systems and live chat software.
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Experience with content moderation tools, preferably Hive AI, is a plus.
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Ability to handle sensitive and potentially explicit content in a professional manner.
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Strong problem-solving skills and the ability to work under pressure.
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High level of integrity and ethical standards.
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Ioulia Ananikidou, ioulia@grsrecruitment.com quoting the above job reference or call +357 25 342720 for further information.