GRS Recruitment are working with a fast paced and well-known Fintech Brand based in Limassol who are searching for a Technical Account Manager to join their established team. The successful candidate will have a working knowledge of the Forex Industry plus ideally have B2B experience. If you are a passionate promoter of the Fintech Business and enjoy building long standing relationships with clients, please get in touch with Hayley at GRS Recruitment today.
MAIN DUTIES AND RESPONSIBILITIES
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Building and maintaining a solid relationship with existing and new clients through multiple communication channels.
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Providing account management, technical guidance and training to clients during the on-boarding process.
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Handling client enquiries related to changes to their setup, including and additional fees involved.
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Maintaining a solid understanding of the companies offers.
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Identifying new business opportunities with the existing clients.
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Sending clients communication, updates, new available features, etc.
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Managing client expectations when required.
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Manage communication between our clients who want to have mutual connections.
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Handling contract signing and setup details for new clients.
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Liaising with other departments on behalf clients, and as part of internal projects.
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Distributing information and requirements from other departments to clients.
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Obtaining feedback and updates from the client, escalating as necessary.
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Representing the company at events and expos.
CANDIDATE PROFILE
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Educated to BSc/BEng level in Computer Science, Engineering, Information Technology, Mathematics, Physics or any other relevant field.
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Fluent written and spoken English is a must.
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Must have experience or knowledge of technical background.
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Ability to grasp technical concepts quickly.
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Must have a keen interest in Financial Markets.
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Customer focused, results driven and self-motivated.
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Efficiency and ability to take responsibility and get things done.
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A team player, and able to work with minimum supervision.
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Hayley Buckle, hayley@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.