Our client is a dynamic IT company based in Larnaca, specialising in innovative technology solutions and are currently seeking a Technical Customer Success Manager to build strong customer relationships while connecting commercial and technical teams. In this role, you'll identify customer needs, support the sales process, translate business requirements into practical solutions, and implement them using my clients’ platform. You'll also collaborate with the engineering team on more complex technical requirements. This opportunity is ideal for someone who enjoys solving customer challenges, delivering impactful solutions, and working across both business and technology.
MAIN DUTIES AND RESPONSIBILITIES
- Act as a trusted technical advisor for prospective and existing customers throughout the sales and onboarding journey.
- Gather and analyse customer requirements, translating business needs into practical, scalable solutions.
- Partner with the commercial team to showcase product capabilities, address technical queries, and support successful deal delivery.
- Build expert knowledge of our clients solutions, including voice and chat agents, transcription, and analytics, to confidently guide customers.
- Produce clear technical solution documentation to support implementation and delivery.
CANDIDATE PROFILE
- Experience in customer success, solutions consulting, implementation, or another customer-facing technical role.
- Strong technical aptitude with the ability to quickly learn new platforms and technologies.
- Excellent communication skills, with the ability to simplify technical concepts and bridge business and technical teams.
- Familiarity with no-code/low-code platforms and creating clear solution documentation.
- Commercial mindset with experience supporting customer engagements and sales opportunities.
- Proactive, organised, and able to manage multiple priorities in a fast-paced environment.
SALARY AND BENEFITS
- € 25,000 - €35,000 Gross Per Annum.
- Salary will be determined based on experience, qualifications, and skills. The advertised salary range is indicative, any offer will reflect the successful candidate’s suitability.
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Emilios Eracleous, emilios@grsrecruitment.com quoting the above job reference or call +357 25 342 723 for further information.
