Our client, a leading international service provider for the gaming industry in Malta is now due to growth-seeking a Technical Services Officer, to join their rapidly growing team. To be successful in this role you would need to have 2 years of practical experience in a similar role and have the tenacity and able to work on issues until they are solved along with excellent communication and soft skills as well as be technically competent. If you feel you have what this role requires, GRS look forward to receiving your CV for this Malta-based Technical Services Officer Role.
MAIN DUTIES AND RESPONSIBILITIES
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Be the first point of contact for the troubleshooting and resolution of incidents and service desk requests.
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Routing the relevant incident and service requests that require reassignment to other teams.
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Providing first-line support to enable the correct application of IT standards and procedures.
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Provisioning users with various IT tools and accounts to perform their jobs.
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Onboarding and Offboarding users with their respective accesses and IT equipment.
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Provisioning the various office workspaces with IT equipment and networking.
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Contributing to the creation, maintenance, and enforcement of the service desk procedures.
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Handling of all user-related activities initiated by the Internal IT department across the group.
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Identifying ways to automate the IT department’s tasks to improve service-desk efficiency.
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Identifying operational problems and contributing to their resolution.
CANDIDATE PROFILE
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Proficient in the use of English, both verbally and written.
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In possession of an ICT-related diploma (minimum MQF level 4).
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A minimum of 2 years of practical experience in a similar role.
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Hands-on administration experience with Microsoft Office 365 suite of products and Google Workspace cloud technologies.
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Experienced and well-versed in Window Server platforms (2012, 2016, and 2019) and their respective roles (Active Directory, DNS, DHCP, GPO’s).
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Experienced in Hardware/Software support, configuration, and installation for Windows and Mac.
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Experience in managing users’ workloads in a virtual environment, such as VMware and Citrix will be considered a plus.
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A service-minded and flexible attitude towards work.
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Excellent communication skills.
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Highly self-motivated and good at multitasking.
COMPANY BENEFITS
- An informal atmosphere and family-like environment
- A safe work environment
- Great work-life balance
- Teamwork and collaboration
- Training and personal development
- An attractive remuneration packages
Fringe benefits such as:
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Health insurance cover incl. dental scheme
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Wellbeing allowance
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Gross yearly salary plus 10% bonus
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Parking space
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Roof-top space and fun team activities
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Monday to Friday working hours
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Gabriella Hansson-Boe, Gabriella@grsrecruitment.com quoting the above job reference or call
+356 27780664 for further information.