Our client an international payments solutions and banking provider with multi offices worldwide renowned for empowering global ecommerce merchants to focus more on their core business are working with GRS to recruit a Technical Support Officer for their IT team in Malta. In this role you will analyse data to identify trends or spot issues and form part of technical support team working on a shift rotation basis. If you have the relevant qualifications and want to work for an established company, GRS look forward to receiving your application for this Malta based Technical Support Officer position.
MAIN DUTIES AND RESPONSIBILITIES
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Monitor our systems, to ensure that our payments platform always remains stable and operational.
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Troubleshoot any issues to understand the root cause and identify solutions.
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Escalate any internal system faults to the Level 2 support
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Work with our clients to resolve any problems on customers’ side.
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Accurately log and update all activities and actions within the company CRM (Client Relationship Management) system.
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Assist our customers via email, chat, or call, with any reported technical difficulties with their payments processing activities.
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Conduct a full handover at the end of each shift to make sure operational continuity is maintained.
CANDIDATE PROFILE
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A basic understanding of technology or have the desire to learn.
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Able to analyse data to identify trends or spot issues.
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previous customer handling experience will be considered as an asset.
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Good interpersonal skills for building relationships with colleagues at all levels.
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Take ownership and responsibility for all required duties.
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Display calmness under pressure and can react quickly and efficiently.
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Flexible and able to work with minimal supervision.
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Familiarity with Kibana will be considered advantageous.
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Possess excellent written & oral English.
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Computer literate: experience in MS Excel will be considered as an asset.
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Abel to work on shift rotation
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Sarah Miceli, sarah@grsrecruitment.com quoting the above job reference.