GRS Recruitment is excited to announce a fantastic opportunity for a Permanent Technical Support Specialist to join our client, a leading Payment Solutions company based in Limassol. This is a great chance to be part of a dynamic team that is committed to offering excellent support and innovative solutions in the fintech sector.
MAIN DUTIES AND RESPONSIBILITIES
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Respond to customer queries in a timely and accurate way via email or chat
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Identify customer needs and help customers use specific features
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Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
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Update our internal databases with information about technical issues and useful discussions with customers
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Monitor customer complaints and reach out to provide assistance
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Share feature requests and effective workarounds with team members
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Inform customers about new features and functionalities
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Follow up with customers to ensure their technical issues are resolved
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Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
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Assist in training junior Customer Support Representatives
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Immediately escalating serious complaints or issues that you are not equipped to deal with.
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Liaising with colleagues or managers to find the best solutions to customers’ issues.
CANDIDATE PROFILE
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Experience as a Customer Support Specialist or similar CS role
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Familiarity with our industry is a plus
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Excellent communication and problem-solving skills
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Multi-tasking abilities
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Patience when handling tough cases
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The flexibility to work irregular hours, when required.
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Superb written and verbal communication skills.
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Bachelor's degree in a relevant field, such as Computer Science or Information Technology, is preferred.
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Relevant certifications are a plus.
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Excellent communication skills, with the ability to effectively interact with customers and cross-functional teams.
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Strong problem-solving abilities and a detail-oriented mindset.
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Ability to work independently and manage multiple priorities in a fast-paced environment.
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Proactive attitude and willingness to learn and adapt to new technologies and integration methods.
Due to the high volume of applications received at GRS Recruitment, only shortlisted candidates will be responded to.
If you are a motivated individual with a passion for payment solutions and are ready to take the next step in your career, we encourage you to apply for this exciting opportunity!