Tier II Support Specialist

icon Remote
icon IT/Telecoms
JOB DESCRIPTION

Ref#1335

 

GRS Recruitment are working along with an international Software company specializing in Health Information and Incident Management software platforms for shipping companies, to recruit a Tier II Support Specialist to join their dynamic team. The successful candidate will work remotely and should be familiar with Tier ll support and troubleshooting. If you are interested to join a professional team with amazing development opportunities, please apply now for the position of Tier II Support Specialist (remote).
 
MAIN DUTIES AND RESPONSIBILITIES
  • Provide support to clients remotely
  • Correct faults and provide resolution of complex problem tickets
  • Perform PC and network troubleshooting and upgrades remotely
  • Remote network support and troubleshooting
  • Perform network analysis and capacity planning
  • Contribute to the administration of network backup and disaster recovery
  • Contribute to the planning and implementation of multiple projects
CANDIDATE PROFILE
  • Proven experience providing troubleshooting assistance to business end-users.
  • Experience in working with ZenDesk and/or Jira, Linux (Ubuntu*), debugging UI & API issues will be considered an advantage
  • Excellent organizational skills and attention to detail, especially in the context of prioritizing issues and ensuring proper categorization of helpdesk tickets.
  • Ability to work as part of a remote team
  • Excellent written & verbal communication skills in English
  • Resourcefulness and troubleshooting aptitude
  • Attention to detail
  • BSc/BA or dimploma in Computer Science, Engineering or a related field
COMPANY BENEFITS
  • Attractive Remuneration Package
  • Remote work
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
 
To apply for this position, please email your CV to Eleni Kyriakou, eleni@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.
 
Job Summary
  • icon
    24 September 2021
  • icon
    Permanent
  • 1335
  • Eleni@grsrecruitment.com