GRS Recruitment are working in partnership with a well-known and established Online Gaming Company who are searching for a VIP Account Manager to join their team to work with their top clients. For this role we are seeking a candidate with excellent relationship building skills and great attention to detail as you will be monitoring the performance of your VIP Customers. Due to the nature of the industry the successful candidate will be required to work rotational shifts. If this sounds like the position for you, please reach out to Hayley Buckle at GRS Recruitment for more information.
MAIN DUTIES AND RESPONSIBILITIES
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Serve as a trusted account manager to our existing VIP Customers.
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Taking care by any means of VIP Customers queries in a timely and accurate manner.
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Monitoring the performance of clients and proactively target clients to increase performance.
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Performing outbound sales calling to targeted groups of clients within their portfolio.
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Monitoring day-to-day activity of clients and contact them when needed to ensure they have a positive customer experience.
CANDIDATE PROFILE
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Previous experience in sales while providing a top-quality customer service to clients.
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Experience within the online gaming industry will be considered an advantage.
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Fluency in one of the following languages: Finnish, German, Swedish, English.
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Excellent writing skills.
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Ability to multi-task, self-manage their workload and work under pressure.
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Trustworthiness dealing with high valued players.
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Proven telemarketing experience.
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Service and Marketing minded.
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Strives to meet targets and deadlines.
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Ability to work in shifts.
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Excellent work environment.
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Remuneration package depending on experience and qualifications.
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Possibilities for internal growth.
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Internal Company activities.
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Hayley Buckle,
Hayley@grsrecruitment.com quoting the above job reference or call
+357 25 342 720 for further information.