On behalf of our client, a fast-growing international provider of virtual support services, GRS Recruitment is seeking to recruit a Virtual Team Manager to join their team based in Nicosia or Paphos. This is an excellent opportunity for a people-focused and organised professional who enjoys working in a multicultural, digital environment. The successful candidate will be responsible for leading and supporting a team of freelancers, ensuring effective communication, strong performance and high-quality service delivery for international clients. If you are a natural communicator, enjoy developing people and are motivated by creating efficient processes and positive team experiences, this role offers an excellent opportunity to grow within a dynamic and international organisation.
DUTIES AND RESPONSIBILITIES
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Conduct interviews, onboarding and training for individuals providing client services via the company’s platform.
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Conduct interviews, onboarding and training for freelancers providing services through the company’s platform.
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Lead and support multicultural remote teams, ensuring effective communication, collaboration and engagement.
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Build strong relationships with team members and provide ongoing guidance, feedback and support.
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Monitor freelancer performance, analyse results and identify opportunities for improvement.
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Manage scheduling, priorities and daily workflows to ensure operational efficiency.
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Evaluate team performance and implement actions to improve service quality.
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Contribute ideas and participate in internal projects focused on improving processes, quality and customer experience.
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Support the continuous development of the virtual team environment.
CANDIDATE PROFILE
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Previous experience or academic background in Human Resources, Management, Administration, Customer Support, Marketing or a related field.
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Strong interpersonal and communication skills with the ability to motivate and engage people.
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Excellent command of the English language, both written and verbal.
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Additional languages will be considered an advantage.
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Good working knowledge of Google Workspace (Docs, Sheets and Slides).
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Strong organisational skills with the ability to manage multiple priorities.
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Problem-solving mindset with a proactive and positive approach.
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Comfortable working within a digital and multicultural environment.
SALARY AND BENEFITS
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€25,000 - €30,000 Gross Per Annum
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Salary will be determined based on experience, qualifications, and skills. The advertised salary range is indicative, any offer will reflect the successful candidate’s suitability
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Performance-based bonus scheme.
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Provident Fund Scheme.
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7.5-hour working day with a 30-minute break and flexible scheduling.
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Free coffee, fruit and refreshments.
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Up to 25 days annual leave plus public holidays.
Due to the high volume of applications received at GRS Recruitment, only shortlisted candidates will be contacted.
To apply for this position, please email your CV to
Ross Pitman, ross@grsrecruitment.com quoting the above job reference or call +357 25 342 736 for further information.