GRS Recruitment are working with a leading investment firm, offering CFD Trading and are seeking to recruit an Arabic Speaking Customer Support Officer for the MENA region based on-site in Limassol. The successful candidate will need to maintain contact with existing clients to ensure high levels of client satisfaction. If you have the communicational and interpersonal skills, then an attractive remuneration package will be offered for this Limassol based Customer Support Officer role.
MAIN DUTIES AND RESPONSIBILITIES
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Provides general information regarding platforms and services offered.
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Educates the customer where applicable.
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Assists customers to open trading accounts.
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Answering e-mails, amending existing accounts, maintaining client records and liaising with appropriate departments.
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Handles welcome calls/call-back requests.
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Handling of back-office queries.
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Supporting clients with technical and troubleshooting issues.
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Dealing with customer complaints promptly and effectively.
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Providing support and troubleshooting on Meta Trader platforms.
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Suggests ideas and action to develop the market.
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Forwards any issues or requests to the head of the department and/or the appropriate department.
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Ability to work in a dynamic and multicultural environment.
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Coordinates with the marketing departments in regard to planning seminars, expos and translations of certain campaigns.
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Liaising with all departments to resolve issues.
CANDIDATE PROFILE
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Graduated with a College/University degree.
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Excellent command of the English and Arabic languages, both verbal and written
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Qualifications in economics/ finance or any related field is a plus.
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Relevant experience background in the forex industry
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Flexible to work on a weekly rotating shift 24/7 (morning/ afternoon/ night)
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Ability to work under pressure and meet deadlines.
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Computer literate with strong experience using MS Office applications, trading platforms, CRM Systems, Chat and email system to monitor performance.
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Ability to work effectively in an office-based environment.
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Works independently and as a part of a team with willingness to ensure results are achieved.
COMPANY BENEFITS
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Remuneration according to qualifications and experience
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13th Salary
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Medical Insurance Scheme
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Provident Fund
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Working Permit arrangements for the employee
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Company’s Group Discount Scheme
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Free Parking
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Inhouse fitness room with classes
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Modern working space at a central and convenient location of Limassol close to the highway
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Friendly multinational environment
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Opportunities for professional learning and growth
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Alex Evangelides, alex@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.
