Arabic Speaking Retention Agent

icon Limassol
icon Forex
JOB DESCRIPTION

Ref#8420

 

GRS Recruitment is looking for an Arabic Speaking Retention Agent to join a leading Forex Broker in Limassol. As part of a dynamic team, you’ll play a key role in client retention, building lasting relationships, and driving regional growth. If you’re a strong communicator with a passion for client success, apply now for this Arabic Speaking Retention Agent in Limassol!
 
MAIN DUTIES AND RESPONSIBILITIES
 
  • Build and nurture strong client relationships
  • Engage with clients across multiple channels (phone, email, live chat) creating meaningful interactions that drive retention
  • Actively listen and address client concerns with empathy and persuasive communication overcoming objections
  • Promote marketing campaigns and offers in a way that resonates with client needs and goals
  • Meet personal and team targets
  • Utilize CRM and sales tools to accurately track and manage clients, opportunities, and customer interactions
  • Manage client satisfaction through proactive support, training, and incentive offerings, ensuring that clients have access to up-to-date information
 
CANDIDATE PROFILE
 
  • Passionate about helping others and genuinely wants to see clients succeed
  • Personal experience in trading or a strong interest in the FX market
  • Fluency in Arabic and English (additional languages will be an advantage)
  • A results-driven person who loves to set and achieve goals
  • Open-minded, adaptable and can think outside of the box
  • Team player with a collaborative mindset
  • A great communicator with strong networking capabilities
  • Proactive and able to work independently to expand the business
  • KYC/AML processes and regulations
  • Digital Marketing, Attribution and/or Affiliates
  • Client Relationship Management
 
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
 
To apply for this position, please email your CV to Lorraine Piggott-Brown, Lorraine@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.
 
Job Summary
  • icon
    4 November 2024
  • icon
    Permanent
  • 8420
  • lorraine@grsrecruitment.com