On behalf of our client, an International Insurance Firm based in Malta, GRS Recruitment is looking for energetic, customer-focused Assistance Operations Coordinator. This is more than a contact centre role. Training will be provided to help people with real emergencies while working in a dynamic, technology-driven environment where no two days are the same. If you feel you have the necessary skills, please apply today for this Malta based role.
MAIN DUTIES AND RESPONSIBILITIES
- Handle incoming requests for assistance services via phone and digital channels
- Coordinate contractors and service providers to ensure timely assistance delivery
- Keep customers informed and supported throughout their assistance journey
- Respond quickly and effectively to changing priorities in a fast-paced environment
- Accurately document cases and customer interactions in company systems
- Collaborate with colleagues to deliver an outstanding customer experience
- Other operations and customer service duties as may be assigned
CANDIDATE PROFILE
- Willingness to work on a shift basis, including weekends and night shifts
- Fluent spoken and written English
- Spoken Maltese is considered an asset but not essential
- Confident using technology and Microsoft applications, with the ability to learn new systems quickly
- Excellent empathy, communication and problem-solving skills
- Ability to multitask and remain calm under pressure
- Positive attitude, strong work ethic and customer-first mindset
- Experience in customer service, hospitality, retail, operations or a contact-centre environment is considered an asset
SALARY AND BENEFITS
- €18,000 - €19,000 Gross Per Annum
- Salary will be determined based on experience, qualifications, and skills. The advertised salary range is indicative, any offer will reflect the successful candidate’s suitability
- Paid breaks and comfort breaks
- Shift allowance
- Entry performance bonus
- Towing and Home Assistance benefit
- Discounted insurance products
- Comprehensive onboarding and training programme
- Birthday Leave
- Off-Peak Leave
- Fun, supportive and collaborative team environment
- 2 days per week remote working (after 3 months)
- Full performance bonus (after completion of probation)
- Health insurance (after completion of probation)
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Michelle Cooper, michellec@grsrecruitment.com quoting the above job reference or call +356 99998272.