On behalf of our client, a well-established and well-known Forex Broker, GRS are seeking a Chinese speaking Customer Support to join their team in Limassol. The successful candidate will be responsible for processing KYC documents and provide Support via chat/email/phone to Chinese speaking Clients, and will report to the Customer Support Team Leader. If you feel you have the necessary skills and experience, then we look forward to receiving your CV.
MAIN DUTIES AND RESPONSIBILITIES
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Assisting and performing KYC for all China region clients, ensuring regulatory requirements are being met
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Identifying and enhancing internal procedures, systems and controls
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Supporting all Clients via chat/email/phone as per business requirements
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Working Hours: 04:00 – 12:30 (Mon – Fri)
CANDIDATE PROFILE
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Fluent in Chinese (Mandarin), both in writing and verbally
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Excellent verbal and written command of the English language
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Very good knowledge of Office 365
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Excellent organisational skills
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Communication skills that allow you to inform, help and advice customers efficiently
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Attention in detail
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Willingness to confront difficult situations and adopt to a fast-changing environment
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Previous experience in a similar role is preferrable
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Excellent communication and interpersonal skills
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Customer oriented
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Strong knowledge in Microsoft Office and Computer literacy
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Works independently and as a part of a team
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Ability to work under pressure and meet deadlines
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Sociable
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Pleasant personality
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Willing to learn
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Self-motivated
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Self-learning
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Annita Paliou, annitap@grsrecruitment.com quoting the above job reference or call +35725342720 for further information.