A well-established forex broker with offices in Cyprus is currently looking to recruit Customer Experience Officer for their team Nicosia. The successful candidate must have experience in customer care ideally and high fluency in English language. If you want to join a friendly company with great benefits, then we look forward to receiving your CV for this Nicosia based Customer Experience Officer role.
MAIN DUTIES AND RESPONSIBILITIES
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Dealing directly with clients’ queries over chat system, email depending on how the query was initiated and is responsible to reply to the client within 24 hours.
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Resolving misunderstandings and handles “difficult” client in a polite and professional manner
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Directing unresolved issues to designated people and/or departments; communicating and coordinating with them and responds to clients requests accordingly
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Promoting the products and services offered by the company to the clients by means of chat system and e-mail
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Providing feedback on the development of the products and services offered by the company according to the interaction with clients
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Keeping up to date with promotions and products offered by the company
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Maintaining confidentiality and professionalism in all instances
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Completing service-related tasks as requested by the manager
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Reviewing clients’ documents in the KYC system and replying to client emails related to account verification
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Requesting relevant documents from clients in case they are not provided
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Following and keeping up to date with new internal procedures
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Always act at the best interest of the company and cooperate within the team and with other departments to provide a high standard of customer service
CANDIDATE PROFILE
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Experience in customer care or any other relevant field
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Strong English communication skills, both written and verbal are a must
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Knowledge of any additional language will be considered an advantage
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Strong customer care skills
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Excellent client handling skills
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Strong communication and interpersonal skills
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Excellent organisational skills
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Business acumen
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Teamwork and problem-solving skills
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Hard working and able to cope under pressure
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Excellent computer literacy
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Willingness to do morning, afternoon and night shifts on a weekly basis
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Valid work permit required
COMPANY BENEFITS
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Corporate fund scheme
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Discretionary bonus based on company's and personal performance
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Discount benefit card
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Friday Lunch and daily snacks and beverages at the office
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Yearly Training Budget – Udemy membership per department
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Training opportunities for growth and personal development
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Up to 25 days holidays per year
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Kristina Razorenova, kristina@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.