A Forex company with offices in Cyprus, Egypt, Nigeria, India, and Vietnam is working in partnership with GRS Recruitment to hire a Client Experience Officer for their Nicosia based team. The successful candidate will be responsible to provide excellent customer support to the company’s clients. With only a year of previous working experience in a Customer Support related role, the successful candidate will be able to develop a bright career in this field by working alongside talented individuals. If the below description sounds interesting to you, GRS looks forward to receiving your CV for this Nicosia based Client Experience Officer position.
MAIN DUTIES AND RESPONSIBILITIES:
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Respond to helpdesk open client tickets, email queries, live chat and telephone calls
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Collection and approval of KYC documents
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Assist with allocating client deposits and executing withdrawals in a timely manner
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Assign clients to relevant departments for faster support
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Provide general assistance for the smooth running of the Back Office and Support Departments
CANDIDATE PROFILE
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At least a year of similar experience
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Native or fluent English speaker. Fluency in Italian or Spanish will be considered an advantage.
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Computer Literate
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Very Good Communicating Skills
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Excellent telephone manners
COMPANY BENEFITS
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Ioulia Ananikidou, ioulia@grsrecruitment.com quoting the above job reference or call +357 25 342720 for further information.
