GRS Recruitment is excited to announce a new opportunity for an Italian speaking Customer Support position with our client, a Forex Trading company located in the vibrant city of Limassol. This is an excellent chance to join a small but dynamic team dedicated to providing top-notch support to their clients in the financial sector.
DUTIES AND RESPONSIBILITIES
- Assist clients ensuring their satisfaction and engagement with the company’s offerings.
- Develop and maintain strong, long-term relationships with clients to foster loyalty and retention.
- Proactively identify clients’ needs and provide tailored solutions to enhance their trading experience.
- Resolve client issues and concerns promptly and effectively, collaborating with internal teams as needed.
- Assist clients with account-related inquiries, platform navigation, and trading support.
- Work closely with the sales, support, and compliance teams to ensure a seamless client experience.
- Provide insights and feedback to management on client needs, preferences, and market trends.
- Meet or exceed individual and team KPIs related to client retention, satisfaction, and revenue generation.
CANDIDATE PROFILE
- Exceptional verbal and written communication skills, with the ability to convey complex information clearly and effectively.
- Fluent in Italian, with excellent proficiency in English. Additional language skills are an advantage.
- Understanding of online trading, financial markets and related products (CFDs, Forex, etc.).
- Excellent interpersonal and communication skills, with the ability to build rapport and trust with clients.
- Strong problem-solving and negotiation skills, with a client-focused approach.
- Highly organized and detail-oriented, with the ability to multitask in a fast-paced environment.
- Fluency in English is essential; additional language proficiency is a strong advantage.
- Proficiency in MS Office Suite (Word, Excel, PowerPoint).
- Unrestricted work authorization in Cyprus
COMPANY BENEFITS
- Competitive salary package tailored to experience and qualifications.
- Opportunities for professional growth and career development.
- Supportive and collaborative work environment.
- Potential for performance-based bonuses.
- 22 days of annual leave.
- Medical insurance scheme from day one.
- Gym subscription.
Due to the high volume of applications received at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Alex Evangelides, alex@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.
