Our client, a well-established insurance company based in Malta, are seeking a dedicated Permanent Claims Handler to join their team. This is an excellent opportunity for someone with experience in Insurance Claims, particularly within the Insurance or Pensions sector. The company is a private organisation, small but impactful, with a close-knit team of employees that prides itself on delivering personalised service and expert claims management. If you are passionate about working in insurance and eager to contribute to a reputable business, this could be the perfect role for you.
DUTIES AND RESPONSIBILITIES
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Deliver all specific objectives as assigned upon appointment.
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Effectively handle all claims which are part of the job holder’s file allocation in accordance with group SLAs.
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Gather and process information, as directed, to support the effective assessment of more complex cases.
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Handle a portfolio of recovery files.
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Adhere to the Insurance Complaint Management process.
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Perform any other duties assigned by Senior Management or the Core team.
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Deliver a customer centric claims proposition that will enhance the Insurance brand/reputation.
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Refer claims, which fall outside of personal authority levels to appropriate referral point.
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Maintain and develop personal knowledge and skills through continued professional development as well as ongoing at desk training, ensuring that this is recorded in line with Training and Competency requirements.
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Provide excellent customer service.
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Carry out robust diary management of an assigned caseload and improve closing ratios to above 100%.
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Adhere to the Insurance Complaint Management process.
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Individual performance objectives will be set on an annual basis
CANDIDATE PROFILE
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Proven experience in Insurance Claims, preferably within the Insurance or Pensions sectors.
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Good understanding of insurance policies, claims procedures, and industry regulations.
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Strong communication skills, both written and verbal, with an approachable manner.
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Attention to detail and excellent organisational skills to manage multiple claims efficiently.
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Ability to work effectively both independently and as part of a team.
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A proactive attitude and an eagerness to provide high standards of customer service.
COMPANY BENEFITS
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Opportunity to work within a friendly and professional environment.
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Supportive team culture with focus on personal development.
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Competitive salary package.
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Location in Malta, providing an attractive and vibrant work setting.
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Potential for career progression within a growing organisation.
Due to the high volume of applications received at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Michelle Cooper, michellec@grsrecruitment.com quoting the above job reference or call +356 27780664 for further information.