GRS Recruitment are excited to present a fantastic opportunity for a dedicated Contact Center Agent to join its Insurance Support team. The main responsibilities of the role include handling customer enquiries and concerns, providing RFQs and concluding sales when applicable and providing product and claim information and solutions to our client’s insurance queries. Whilst an insurance qualification or experience is an asset, our client provides full on the job training together with a buddy system to ensure the ideal learning environment is provided for the candidate without jeopardizing the level of service given to all its customers. If you feel you meet the criteria, please apply for this Malta based role.
MAIN DUTIES AND RESPONSIBILITIES
- Provide first-line insurance customer support
- Handling of incoming calls, chats and emails in the most professional and efficient way in line with the company’s standards
- Working closely with other internal departments in resolving customer queries
- Issuing and sending client documentation
CANDIDATE PROFILE
- Fluency in written and spoken Maltese and English
- Minimum of secondary level of education
- Be computer literate and familiar with Microsoft Office application
- Must be outgoing and have a positive attitude together with the ability to relate well with our customers
- Be an excellent team player and work well under pressure
- Portray problem-solving skills and a strong customer-oriented attitude
- Telephone etiquette, communication and organisational skills are a must
- Experience in the following sectors is considered an asset: Insurance, Contact Centre, or Customer Care
COMPANY BENEFITS
- Competitive salary package
- Opportunities for career progression
- Supportive team environment
- Ongoing training and development opportunities
- Work in a modern office based in Malta
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.