An international brokerage with offices in Limassol is looking for a Spanish speaking Customer Relations Agent to join their team. The ideal candidate should speak fluent Spanish and English and have previous customer service experience. If you are interested in joining a company with growth opportunities, please send us your CV for this Limassol based Spanish speaking Customer Relations Agent role.
MAIN DUTIES AND RESPONSIBILITIES
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Maintain customer relationships by providing information, answering questions, and resolving issues through phone, email, and chat.
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Deliver excellent customer service and ensure a positive customer experience.
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Process customer requests, such as opening new accounts, updating personal information, and handling transactions.
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Identify and pursue sales opportunities and cross-selling within the existing customer base.
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Collaborate with internal departments, such as compliance and operations, to address customer inquiries and resolve issues.
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Record customer interactions and maintain relevant information in the customer system.
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Proactively communicate with customers about new products, services, and promotions
CANDIDATE PROFILE
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Excellent communication skills in Spanish, both written and verbal (a native Spanish-speaker).
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Customer-oriented mindset and strong problem-solving skills.
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Experience in a customer service or customer relations role is a plus.
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Familiarity with the financial sector and knowledge of investment products is a bonus.
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Good organizational skills and ability to multitask.
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Team player with the ability to work independently.
COMPANY BENEFITS
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Competitive salary and benefits package, including performance-based bonuses.
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Opportunities for professional growth and development within a dynamic, global company.
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A supportive and collaborative work environment that values diversity and inclusion.
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Kristina Razorenova, kristina@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.