On behalf of our client, a CySEC regulated and a leading global firm in financial services are working in partnership with GRS Recruitment to hire a Customer Relations Agent (Dutch-speaking) to join their Limassol based team and to be responsible for maintaining customer relationships and providing excellent service to the Dutch-speaking clients. If you are a results-driven and passionate customer service professional with a deep understanding of the financial market and you believe you have the necessary skills for this role, GRS look forward to hearing from you soon.
MAIN DUTIES AND RESPONSIBILITIES
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Maintain customer relationships by providing information, answering questions, and resolving issues through phone, email, and chat.
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Deliver excellent customer service and ensure a positive customer experience.
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Process customer requests, such as opening new accounts, updating personal information, and handling transactions.
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Identify and pursue sales opportunities and cross-selling within the existing customer base.
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Collaborate with internal departments, such as compliance and operations, to address customer inquiries and resolve issues.
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Record customer interactions and maintain relevant information in the customer system.
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Proactively communicate with customers about new products, services, and promotions.
CANDIDATE PROFILE
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Excellent communication skills in Dutch, both written and verbal.
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Fluency in English both written and verbal
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Customer-oriented mindset and strong problem-solving skills.
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Experience in a customer service or customer relations role is a plus.
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Familiarity with the financial sector and knowledge of investment products is a bonus.
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Good organizational skills and ability to multitask.
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Team player with the ability to work independently.
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Kristina Razorenova , Kristina@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.