GRS Recruitment is working with an innovative healthcare organisation in Limassol that is seeking a Customer Service Coordinator This is an excellent opportunity for an organised, people-focused professional who is passionate about delivering exceptional customer service and creating outstanding client experiences. The successful candidate will become part of a small, dynamic team with significant opportunities for professional growth and development. You will be one of the first points of contact for patients, ensuring a seamless and welcoming experience throughout their journey. You will support patient coordination, appointment scheduling, front-of-house operations, and concierge-style services while maintaining the highest standards of professionalism and care.
DUTIES AND RESPONSIBILITIES
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Welcome and assist patients in person, by telephone, and via email.
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Provide a professional, friendly, and personalised experience for all patients and visitors.
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Manage appointment bookings, confirmations, and reminders.
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Coordinate patient schedules, diagnostic appointments, and related administrative processes.
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Support the preparation of patient documentation and proposals.
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Handle enquiries, requests, and concerns in a timely and professional manner.
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Maintain clear communication with internal departments to ensure smooth daily operations.
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Assist with patient concierge services, including accommodation arrangements and visit coordination where required.
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Support the organisation of events and other patient-related logistics.
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Follow established operational procedures and patient care protocols.
CANDIDATE PROFILE
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Previous experience in customer service, hospitality, administration, reception, or a related field will be considered an advantage.
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Bachelor's degree in Hospitality, Business Administration, or a related discipline is desirable.
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Excellent communication and interpersonal skills.
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Strong organisational skills with the ability to manage multiple priorities effectively.
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Fluent English is essential - Greek language skills would be considered a significant advantage.
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Additional language skills will be viewed very favourably.
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Strong computer literacy and confidence using technology and administrative systems.
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A positive, proactive, and service-oriented approach.
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Ability to work effectively within a small, collaborative team environment
COMPANY BENEFITS
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Opportunity to join a forward-thinking and rapidly growing organisation.
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Working Hours: Monday to Friday, 08:30 – 17:30 (Onsite)
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Excellent development opportunities.
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Long-term career progression within the business.
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Supportive and collaborative team culture.
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Meaningful work focused on delivering exceptional patient experiences.
Please note that due to the high volume of applications received at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Laura Saltyte, lauras@grsrecruitment.com quoting the above job reference or call +357 25 342 734 for further information.