A well-standing Oil & Gas company with offices in multiple locations globally is working in partnership with GRS Recruitment to hire a Customer Service Officer. This role is responsible for managing all sales support and customer service activities for assigned customer accounts, ensuring a seamless order-to-delivery experience and maintaining high levels of customer satisfaction. Based in Limassol, Cyprus, the successful candidate will primarily support clients across Europe, acting as a key liaison between customers, Sales, and Supply Chain teams. The role requires strong coordination skills, attention to detail, and a proactive approach to managing customer inquiries, order fulfilment, account performance, and issue resolution while fostering long-term customer relationships.
- DUTIES AND RESPONSIBILITIES
- Attend to general inquiries regarding product availability, pricing, delivery surcharges and lead time
- Partner with Sales team to understand and execute pricing and supply terms for each account
- Manage the order-to-delivery process to ensure smooth completion, including coordination with Sales and Supply Chain team
- Order follow-up activities, including submission of delivery notes for invoicing and outstanding payment monitoring
- Maintain continuous and positive rapport with customers, monitor account performance and any changes in assigned accounts
- Investigates and solves customer’s problems
CANDIDATE PROFILE
- Degree or Diploma holder in Marketing/Supply Chain/Business Studies
- 3 Years Work Experience in the Marine Industry is advantageous, but not mandatory
- Fluent in English, written and spoken
- Able to handle full cycle of order fulfilment and order management
- Possesses Resilience and Perseverance to manage the multiple pressures of this highly demanding profession
- Agile, Resourceful, Proactive, Good Communicator
- Excellent both as Team Player as well as an Independent Player
SALARY AND BENEFITS
- €24,000 - €30,000 Gross Per Annum
- Salary will be determined based on experience, qualifications, and skills. The advertised salary range is indicative, any offer will reflect the successful candidate’s suitability.
- Hybrid Work Model (3 office, 2 home)
- 23 days annual leave and they are increased based on tenure.
- Latest iPhone model is provided as a work phone.
- Working Hours: 08:00-18:00 (2-hour lunch break)
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Ioulia Ananikidou, ioulia@grsrecruitment.com quoting the above job reference or call +357 25 342 729 for further information.
