A fast-growing Software-as-a-Service (SaaS) company with offices globally, are working in partnership with GRS Recruitment to hire a Customer Success Associate on a fully remote basis in Cyprus. The successful candidate will be contracting a number of customers to help them become more engaged by ensuring that they are using the company’s products in the best way that suits their needs. If you are looking to join a growing team of talented individuals at an innovative company, GRS Recruitment look forward to receiving your CV today for this remote Customer Success Associate role.
MAIN DUTIES AND RESPONSIBILITIES
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Help new customers with smooth onboarding. Make sure the customers get familiar with the company’s Platform and achieve their initial goals. Your goal is to offer your help with a smile and guide them, so they feel happy and confident.
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Answer general usability, pricing and feature questions via email /tickets/online chat or scheduled calls.
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Act as a host of regularly scheduled webinars, where mostly new features will be presented and/or other relevant usability questions will be answered.
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Be responsible for collecting customer feedback for the product team and management.
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Keep proper track and record of all the customer-related activities by using the company’s CRM tool.
CANDIDATE PROFILE
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3-5 working experience in customer success, account management or sales, preferably in a SaaS environment.
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Confident in handling expectations, solve problems and build positive relationships with a diverse group of people.
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Fluency in Greek and English, both written and verbal.
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Excellent communications skills. Be a clear, constructive and articulate communicator.
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Strong organizational skills and time-management
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Self-motivated and results oriented.
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Fast learner and always curious to absorb more knowledge in a fast-growing industry and a fast-paced environment.
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Good understanding of tech products
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Flexibility in working hours.
COMPANY PROFILE
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Attractive salary
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Quarterly bonus based on performance.
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Stock Option plan
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Remote work policy
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Individual training budget for professional development
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Flexible working arrangements (10:00-12:00 until 19:00-21:00)
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Equal opportunity and workplace diversity
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Friendly working environment and certified as Great Place to Work
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Fun and collaborative start-up environment, with amazing offices!
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Ioulia Ananikidou, ioulia@grsrecruitment.com quoting the above job reference or call +357 25 342720 for further information.