On behalf of our Client, an established Company operating in the online gambling sector, GRS are currently seeking to recruit an active and enthusiastic Japanese speaking Customer Support Agent who wishes to be become the newest member of their professional and multicultural team in Limassol. The successful candidate must have excellent communication skills, a Native or near Native level of Japanese speaking and be flexible to work on rotational shifts. If you are ready for the next step in your career and hold the relevant experience, please send us your CV today!
MAIN DUTIES AND RESPONSIBILITIES
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Delivering a high level of customer service (via chat and email) to players regarding their queries and inform them about promotions and tournaments on site.
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Maintaining customer focus and responding to customer queries in accordance to company guidelines.
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Supporting and guiding customers with all requests and escalating and following up where necessary.
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Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers’ expectations.
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Keep up to date with new information/policies.
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Collaborate with the Fraud and payments team in customer queries and the CRM team.
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Supporting and guiding customers with all requests and escalating and following up where necessary.
CANDIDATE PROFILE
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Native or near Native level of Japanese speaking is mandatory.
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Intermediate to fluent level of written and spoken English.
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Previous experience in customer service or similar position.
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Good communication skills.
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Positive and a can-do attitude with a flexible approach.
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A team player that can work independently.
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Flexible on working rotational shifts
COMPANY BENEFITS
- Mobile plan refund
- Health care coverage
- Breakfast and lunch at the office once per week
- Weekly English lessons
- Monthly events, Summer & Winter events
- Gym subscription contributions
- Visa support
And for relocators, further assistance with the coverage of:
- Flight expenses for relocating to Cyprus
- Up to 3 weeks stay at a company apartment upon arrival
- Refund for shipping fees for personal items reimbursed
Working hours shift rota: 07:00 – 14:00, 08:00 – 17:00, 10:00 – 19:00. The 07:00 am shift is only for the winter season, and it's not mandatory. Candidates who prefer not to work during these hours are welcome to express their preference.
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Nikoletta Constantinou, nikoletta@grsrecruitment.com quoting the above job reference or call
+357 22 76 93 69 for further information.