GRS Recruitment are working with an international CFD broker based in Limassol and are looking to hire a Customer Support Officer in Limassol to join the growing department. If you are an ambitious individual, looking to grow in a high-demand industry, then apply now by quoting the below reference.
MAIN DUTIES AND RESPONSIBILITIES
-
Promptly and professionally address customer inquiries, requests, and complaints via phone, email, or live chat.
-
Identify and resolve customer issues and concerns in a timely manner, striving for first-contact resolution whenever possible.
-
Develop a deep understanding of the company's products or services to provide accurate information and assistance to customers.
-
Provide technical assistance and troubleshooting guidance to customers experiencing product-related issues.
-
Gather and document feedback from customers to help identify areas for improvement and enhance the overall customer experience.
-
Collaborate with other departments, such as Sales, Marketing, and Product Development, to address customer needs and improve processes.
-
Provide training and support to customers on how to use products or services effectively.
-
Ensure compliance with company policies and procedures while interacting with customers and handling their requests.
CANDIDATE PROFILE
-
Bachelor’s degree in business administration, Marketing, or a related field preferred.
-
Excellent communication skills, both verbal and written.
-
Previous experience in customer service or a similar role preferred.
-
Strong problem-solving abilities and attention to detail.
-
Ability to multitask and work well under pressure in a fast-paced environment.
-
Proficiency in using customer service software and other relevant computer applications.
-
Willingness to continuously learn and adapt to changes in products or procedures.
-
Empathetic and patient demeanour.
-
Strong interpersonal skills.
-
Customer-focused mindset.
-
Ability to remain calm and composed in challenging situations.
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Alex Evangelides alex@grsrecruitment.com, quoting the above job reference or call +357 25 342 720 for further information.
