GRS Recruitment is excited to invite applications for the position of a Customer Support Officer located in Limassol. Our client, a small but dynamic consultancy services company specializing in the gaming industry, is seeking a passionate individual to join their team. If you have a strong background in customer support and a love for gaming, this could be the perfect opportunity for you! As a Customer Support Officer you will be responsible for communicating with customers through live chat and e-mails and will have proficiency in both written and verbal English, with additional language skills in German, or French or Dutch or Russian. If you are ready to take on a rewarding role in a vibrant industry, we encourage you to apply for the Permanent Customer Support Officer position today!
DUTIES AND RESPONSIBILITIES
- Communication with customers through live chat and e-mails.
- Maintain prompt and empathetic attitude towards customers.
- Acknowledge and resolve customers’ issues and queries.
- Keeping up to date with products terms, offers and functions.
- Report and escalate advanced customer queries to the relevant departments.
- Perform first-step investigations on queries and issues.
- 3 shift based role (Monday-Friday) 9:00 – 18:00, 13:00 – 22:00, 16:00 – 01:00.
CANDIDATE PROFILE
- Proficiency in both written and verbal English, with excellent language skills.
- Proficiency in both written and verbal German, or French or Dutch or Russian with excellent language skills.
- Strong communication abilities, enabling effective interaction and collaboration.
- Solid computer literacy and adept typing skills.
- Ability to perform effectively within a multitasking work environment.
- Previous experience in online customer support will be considered a big plus.
COMPANY BENEFITS
- An attractive and competitive remuneration package, reflecting your skills and contributions.
- Relocation package from EU (Flights to Cyprus - Accommodation for one month with the option of extending the stay on a more permanent basis).
- The opportunity to be a part of a dynamic and forward-thinking European company, contributing to its ongoing success.
- Daily Lunch
- Gym membership allowance
- Monthly Team Events
- Monthly bonuses
Due to the high volume of applications received at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Alex Evangelides, alex@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.
