GRS Recruitment is excited to announce a fantastic opportunity for a Client Support Representative to join our client, a dynamic Forex Trading company, based in picturesque Limassol. Our client is seeking motivated individuals fluent in English along with Polish, Italian, Spanish or Portuguese language skills to provide exceptional support and enhance customer satisfaction. As a Client Support Representative, you will be the first point of contact for prospective and existing clients. You will reactively handle clients’ queries daily and proactively seek solutions to resolve their problems. If you are passionate about providing excellent customer service and possess the required skills, we encourage you to apply for this exciting opportunity today!
DUTIES AND RESPONSIBILITIES
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Deliver exceptional and personalized service to clients through multiple communication channels including live chat, telephone, email.
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Consistently take initiatives to resolve clients’ queries with full dedication and determination by identifying problems and solutions in a timely manner.
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Skilfully analyse and understand clients’ needs, identify business opportunities and ways to provide best experience.
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Collaborate proactively with various departments to ensure comprehensive resolution of client matters.
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Continuously expand knowledge of financial markets, CFD trading, and platform functionalities to provide expert guidance.
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Support content quality through proofreading and translation services as needed
CANDIDATE PROFILE
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Strong eagerness to learn about financial markets including forex, indices, commodities, cryptocurrencies.
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Professional-level English proficiency required.
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Knowledge of Polish, Italian, Spanish, or Portuguese considered as an advantage.
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Enthusiasm about customer service and problem-solving.
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Excellent verbal and written communication abilities.
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Demonstrated commitment to ethical conduct and professional integrity.
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Willingness to commit to long-term career growth and professional development.
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Collaborative team player with adaptable interpersonal approach.
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Strong analytical thinking and problem-solving abilities.
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Advanced competency in MS Office applications.
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Previous experience in Customer Service roles or Financial Institutions is preferred, but not mandatory
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Ability to rotate morning and afternoon shifts on a weekly basis.
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Flexibility to work weekends and Cyprus Public holidays on a rotation basis.
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Standard shift schedules: 08:00-16:00 (morning) & 15:00 – 23:00 (afternoon).
COMPANY BENEFITS
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Competitive salary and performance-based bonuses.
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Comprehensive training and development programs.
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Friendly and supportive work environment.
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Opportunities for career advancement within a thriving industry.
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Flexible working hours to promote work-life balance.
Due to the high volume of applications received at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Emilios Eracleous, emilios@grsrecruitment.com quoting the above job reference or call +357 25 342 723 for further information.