On behalf of our client, a reputable Forex Trading in Limassol, we are seeking an experienced Customer Support Team Leader. The successful candidate will be responsible for leading a team of support agents, ensuring high levels of customer satisfaction, resolving client issues efficiently, and maintaining exceptional service standards across all support channels. If you feel you have the necessary skills, please apply today for this Limassol based role.
MAIN DUTIES AND RESPONSIBILTIES
- Lead and develop a high-performing customer support team through coaching, performance management, and skills development
- Oversee daily operations while maintaining exceptional service standards and achieving KPIs including response times, resolution rates, and customer satisfaction scores
- Resolve escalated issues promptly while collaborating cross-functionally to ensure compliance with company policies and regulatory requirements
- Build team capability through recruitment support, onboarding, training programs, and regular performance reviews
- Foster a customer-centric culture that prioritizes service excellence and continuous improvement
- Optimize processes by analyzing performance data, updating procedures, and implementing tools that enhance service delivery
- Anticipate potential challenges and proactively develop solutions to prevent service disruptions
CANDIDATE PROFILE
- 2+ years of experience in a similar role in a CySEC or similar EU-regulated CFD/Forex broker or investment firm
- Strong understanding of CFD products, financial markets, and trading mechanics
- Excellent leadership and people management skills
- Fluent in English, additional languages are a plus
- Strong analytical and problem-solving skills
- Proficiency in CRM systems, support tools and Microsoft Office
- Collaborative team player with ability to work across departments
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Emilios Eracleous, emilios@grsrecruitment.com quoting the above job reference or call +357 25 342 723 for further information.
