Customer Support Representative

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icon Sales & Marketing



GRS Recruitment are working with a well-established firm seeking to recruit a Customer Support Representative in Limassol. The successful candidate must be fluent in English in order to provide our customers with excellent service and support. Our client’s Head Office is in Limassol with other offices in various locations in Asia and the Middle East. If you have the necessary skills and experience, then an attractive remuneration package will be offered for this Limassol-based Customer Support Representative role.
  • This role will involve processing orders for paper and board; from preparing sales contracts and proforma invoices, to dealing with customer queries and complaints, corresponding with both clients and the paper mills with which we cooperate (i.e. updating clients on the status of their orders and following up orders with suppliers), preparing shipping instructions, transportation documents (i.e. commercial invoices, packing lists, weight certificates etc) and understanding the import/export requirements & regulations, planning and tracking shipments with forwarding companies, and dispatching samples to clients.
  • Working closely with the Director to prepare offers for customers and send inquiries to manufacturers.
  • Working closely with the other members of the team to assist in the smooth running of the business.
  • Maintaining proper filing systems, and performing other general administrative tasks.
  • Following up pending payments with the customers.
  • Fluency in English is imperative (both written and spoken).  
  • Fluency in other foreign languages will be seen as an advantage.
  • Experience in the customer support sector, handling orders, customer complaints, inquiries, logistics, correspondence etc.
  • Knowledge of handling transportation/logistical documentation such as Commercial Invoices, Packing Lists, Bills of Lading, Certificates of Origin, Vessel Certificates etc. would be seen as an advantage.
  • Practice in dealing with Letters of Credit, and coordinating the related financial transactions between clients and the banks would be a plus.
  • Excellent organizational skills, attention to detail, and plenty of initiative.
  • A hard-working individual who is willing to take on any new challenges, and learn new things.
  • Ability to follow instructions, and take direction.
  • First-rate knowledge of Microsoft Office.
  • Experience with SAP software would be seen as an advantage.
  • 13th Salary
  • Friendly multinational environment
  • Training provided
  • Opportunity to experience exhibitions
  • Monday – Friday, 08.00 – 16.30
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Alexander Evangelides, quoting the above job reference or call +357 25 342 720 for further information.
Job Summary
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    10 June 2024
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  • 7345