With over 15 years of combined experience in the online brokerage industry, our client integrates business and technology to help companies reimagine their operations through a creative business framework. They are currently seeking to recruit a Customer Service Specialist for their newly established team in Limassol. For more information about this excellent opportunity, please contact Hayley Buckle at GRS Recruitment.
MAIN DUTIES AND RESPONSIBILITIES
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Communicating to and educating customers regarding our products,
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Identifying, analyzing and resolving customer needs and inquiries.
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Working in a timely and professional manner, through various platforms of communication.
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Troubleshoot issues and provide solutions. Escalate issues to the appropriate international or local teams, to ensure the client’s needs have been met.
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Update clients’ information and/or statuses, accordingly, following their request.
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Gather Customer Feedback and assist Company’s growth.
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Raise flags to appropriate departments, if recognizing a universal issue and/or a complex unresolved one. This can include customer concerns to the team leader and/ or other support teams the issue may be related to.
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Recognize and raise flags when there is a recurring problem, inferior process, or outdated procedures.
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Keep consistent and accurate customer records by timely updating the CRM.
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Keep up to date with industry related best practices, which may be relevant to your role.
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Perform other ad hoc tasks assigned by the Operations or customer support manager.
CANDIDATE PROFILE
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Previous experience in a customer service-related role.
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Knowledge and experience in FX will be considered as an advantage.
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Bachelor's degree in business administration or similar field relating to the financial markets or the finance sector, will be considered as an advantage.
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Excellent knowledge of English Language. Any other language will be considered as an advantage.
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Excellent communication and problem-solving skills.
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A collaborative mindset and a readiness to help wherever needed.
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A quick ability to learn and adapt to new tasks and environments.
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Hayley Buckle, hayley@grsrecruitment.com quoting the above job reference or call
+357 25 342 720 for further information.