GRS Recruitment is excited to announce a fantastic opportunity for a Permanent Customer Support Team Leader to join a reputable Insurance company based in Malta. Our client is well-known for their commitment to providing exceptional service and support to their customers, and they are looking for a motivated and experienced individual to lead their team and drive outstanding customer experiences.
DUTIES AND RESPONSIBILITIES
- Monitor the activity indicators (contact centre KPI, staff training, efficiency, projects) in order to provide accurate information for decision making and profitable operation.
- Cooperate with Management in the planning of the operation and have an active role in the improvement of the various products, opportunities Team members.
- Be a beacon and lead by example in terms of the role duties, belonging and company philosophy and dedication.
- Nurture a culture of efficiency, quality and empathy in relation to internal and external clients alike.
- Provide the Team under their responsibility with the necessary support, both on the line of work and even in terms of operative adjustments, coaching, motivation and planning.
CANDIDATE PROFILE
- Proficient in main Microsoft applications including the ability to learn new software;
- Superior listening, verbal, and written communication skills;
- Speak and write good quality Maltese and English;
- Ability to effectively manage multiple priorities and work in a dynamic environment;
The following would be considered an asset:
- Any experience in a call centre and insurance environment;
- Knowledge of customer care practices and principle;
- Experience in a Leadership role;
COMPANY BENEFITS
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Competitive salary package.
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Comprehensive training and professional development opportunities.
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Supportive and dynamic work environment.
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Health insurance coverage.
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Work-life balance initiatives.
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Potential for career advancement within the company.
Due to the high volume of applications received at GRS Recruitment, only shortlisted candidates will be responded to.
If you are a proactive leader with a passion for customer service and want to be part of a growing team in the Insurance sector, we invite you to apply for this exciting opportunity today!