Our client, a reputable insurance company located in Malta, is seeking a Permanent Supervisor to join their dynamic team. This is an exciting opportunity for individuals who are passionate about customer support and possess strong leadership skills. If you have a background in Call Centers and are looking to take the next step in your career, we encourage you to apply!
DUTIES AND RESPONSIBILITIES
- Manage day-to-day operations, aligning tasks with current and future priorities.
- Analyze data to identify opportunities for improvement and lead teams to enhance productivity and efficiency.
- Motivate subordinates to achieve departmental objectives, escalating issues as needed.
- Coach and provide structured feedback to foster a culture of continuous improvement.
- Conduct regular performance appraisals and 1:1 meetings and distribute work appropriately.
- Maintain open communication with stakeholders and provide coaching to subordinates.
- Manage staff absence and recruitment requirements in line with company policy.
- Represent the company professionally in meetings and handle disciplinary situations.
- Report issues and updates to the Head of Contact Centre Operations promptly.
- Manage OHS risks and ensure a safe working environment for all employees.
- Review role profiles within operations to ensure compliance with relevant requirements.
- Act with honesty and integrity, reporting any suspected incidents of fraud or corruption.
- Adhere to all company policies and procedures, including Health & Safety and Data Protection.
- Undertake any other duties as assigned by the Head of Contact Centre Operations.
CANDIDATE PROFILE
COMPANY BENEFITS
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Competitive salary package.
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Opportunity for career advancement within a growing company.
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Comprehensive training and onboarding programs.
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Supportive and collaborative work environment.
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Flexible working hours and potential for remote work.
Due to the high volume of applications received at GRS Recruitment, only shortlisted candidates will be responded to.
If you are ready to take on this exciting challenge and join a fantastic team, please submit your application today! We look forward to hearing from you.