On behalf of our client, a company offering luxury transportation services globally, GRS Recruitment are looking for a native or highly fluent French speaking Customer Service Agent to join their Nicosia based team. The successful candidate will be responsible for ensuring the highest levels of customer service are delivered at all times across all channels. If you believe you have the necessary set of skills, GRS look forward to receiving your CV today.
MAIN DUTIES AND RESPONSIBILITIES
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Responsible for providing a first-class service to the company’s Customers via phone and live chat support.
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Responding to customers in an efficient and timely manner using a ticketing system
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Deliver outstanding customer service whilst adhering to operational SLAs and customer satisfaction targets
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Investigate and resolve customer and chauffeur issues quickly and efficiently
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Contribute and share ideas to improve the quality and speed of company’s customer support
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Understand, prioritise and escalate the company’s customer and employee’s feedback to senior management
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Be a brand ambassador. As the voice of the company, provide an engaging and positive customer experience
CANDIDATE PROFILE
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Fluency in both French and English (both written and verbal)
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Experience in customer service, support or similar is preferred.
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Strong communications skills. Be concise, attentive and personable
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Strong problem-solving skills. Be quick and efficient
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Can-do attitude
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Comfortable taking ownership and responsibility of issues and see them through to resolution
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Flexibility to work in shifts
COMPANY BENEFITS
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Attractive remuneration package including bonuses based on KPIs
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Private Medical Insurance
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Lunch allowance
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Allowance for personal development (i.e., seminars)
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Top notch equipment
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Ioulia Ananikidou, ioulia@grsrecruitment.com quoting the above job reference or call
+357 25 342 720 for further information.