A market leader in global financial services and next-generation multi-channel trading software systems, are working with GRS to recruit an Italian Customer Support Agent to join their rapidly expanding Limassol operation. The successful candidate will be a native Italian speaker with fluency in English and previous experience in a customer service role. If you feel you have the necessary skills and experience, then this Limassol based Italian Customer Support Agent position would be a great career move in joining a company who believe that their greatest success is their people and where you can grow your career to new heights.
MAIN DUTIES AND RESPONSIBILITIES
-
Communicating with clients via phone, email, and online chat, ensuring they receive the highest level of service and support.
-
Assisting clients with enquiries on technical, onboarding, and other matters and following up as necessary, ensuring the highest levels of client satisfaction.
-
Providing accurate, valid, and complete information to clients in a timely, efficient, and professional manner.
-
Keeping up to date with knowledge on company products, trading platforms, and terms and conditions of trading.
-
Receiving, handling, and escalating client complaints, as appropriate.
-
Working effectively and professionally with internal teams relating to the examination of client enquiries and providing solutions to clients.
-
Maintaining the CRM system up to date with records of interactions and communication with clients.
-
Providing Management with feedback on prospective and actual client expectations and with suggestions for the further growth of the business.
-
Adhering to the Code of Conduct and the standards set for all client communications.
-
Complying with internal company policies and procedures.
-
Undertaking any other related tasks assigned by management.
CANDIDATE PROFILE
-
Bachelor’s degree Finance, Business Administration, or other a related field.
-
Basic or Advanced Certification from the Cyprus Securities & Exchange Commission will be considered an advantage.
-
Experience in a similar role will be considered an advantage.
-
Excellent knowledge of Italian & English, both verbal and written.
-
Computer literacy with very good working knowledge of Microsoft Office applications.
-
Ability to work under pressure and meet tight deadlines.
-
Enthusiastic, trustworthy, self- motivated with a ‘selling’ mindset.
-
Ability to work independently.
-
Team player.
-
Shifts are Monday to Friday from 11:00-19:00 or 12:00-20:00.
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Ross Pitman, ross@grsrecruitment.com quoting the above job reference or call
+357 25 342 720 for further information.
