A CySEC regulated company operating in the Forex industry is working in partnership with GRS Recruitment to hire a talented German speaking Retention for their Limassol based team. The successful candidate must be a native or fluent speaker of German with experience in the FX industry. If you are looking for the next step in your career, GRS looks forward to receiving your CV for this Limassol based German speaking Retention position, today.
MAIN DUTIES AND RESPONSIBILITIES
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Developing, managing, and maintaining excellent relationships with clients
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Regular communication with clients ensuring they receive the highest level of service and support.
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Keeping up to date with market information
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Liaise with other departments, when required, to escalate and resolve issues and/or report faults
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Provide training to clients on the use of the Company’s products and presenting the Company’s services.
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Explaining the payment process mechanism
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Ensuring customer satisfaction, professional communication
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Assisting clients with enquiries that they may have on technical matters and following up as necessary, ensuring therefore the highest levels of client satisfaction.
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Strict adherence at all times with the Code of Conduct of the Company and the standards set by the Company’s Compliance department for all sales and other communication to actual or prospective clients to be fair, clear, not misleading and not aggressive.
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Keeping up to date with and adhering to key regulatory requirements for investment services and client communications
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Maintaining detailed knowledge of the Company’s products, trading platforms and terms and conditions of trading
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Any other ad-hoc activities not listed above that may occur from time to time.
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Any other obligation as may be requested by management, and which is deemed to fall within the ambit of the Client Relationship Manager position.
CANDIDATE PROFILE
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Fluency in German and English, both written and verbal
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At least 3 years of previous working experience in a similar role within the Forex industry
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Willingness to learn and develop professionally.
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Strong communication skills
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Excellent attention to details skills
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High integrity of character and strong work ethic
COMPANY BENEFITS
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Attractive Remuneration Package
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Medical Insurance after probation
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Reserved Parking Space
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Standard Working Hours: Monday-Friday from 11:00 to 20:00.
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Amalia Tringou, amalia@grsrecruitment.com quoting the above job reference or call
+357 25 342 720 for further information.