On behalf of our client, a well-established Technology provider company, GRS Recruitment is looking for a Head of Customer Support to join their Limassol based team. The successful candidate must have previous working experience in a similar role in the Financial Industry. If you have the necessary set of skills for this Limassol based Head of Customer Support role, GRS Recruitment look forward to receiving your CV.
MAIN DUTIES AND RESPONSIBILITIES
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Native English speaker level is a must
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2+ years’ experience in managing customer support team with online B2B companies
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Strong communication skills
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Excellent computer skills; savvy with new CRM programs and MS Office (Excel)
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Excellent attention to detail; accurate and efficient with data entry
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Devoted to give excellent customer care
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Ability and eagerness to learn new systems, tools and processes
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Customer Support soft skills
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Prior experience working at a help desk and IT knowledge
CANDIDATE PROFILE
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Monitor, research and resolve technical issues in a timely manner while efficiently responding to requests via ticketing system, Skype, email, Slack and phone
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Develop and implement customer service policies, procedures, and best practices to enhance the overall support experience.
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Provide coaching, guidance, and training to support representatives to improve performance and achieve service goals.
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Keep up to date with our evolving technology and be proactive in resolving issues
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Take initiative in improving the team, improving the customer experience and your skill-set
COMPANY BENEFITS
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Alex Evangelides , alex@grsrecruitment.com quoting the above job reference or call
+357 25 342 720 for further information.