GRS Recruitment are working in partnership with a well-known and established Online Gaming Company who are searching for a Head of Monetization to join their team. The successful candidate will be in charge of optimizing customers’ onboarding processes and lifecycle journeys, to ensure a smooth customer experience at the same time regulatory requirements are being fulfilled. If this sounds like the position for you, please reach out to GRS Recruitment for more information.
MAIN DUTIES AND RESPONSIBILITIES
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Ensure and develop the best customer journeys related to registrations, KYC and regulatory requirements in multiple jurisdictions.
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Optimizing UX in each step of the platform and Omnichannel journeys.
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Product and user journey focus; working with Product, Compliance and CRM teams to develop and perfect user journeys / product UX related to touch points and experiences customers have with the product and internal communication with a view to constantly improving engagement.
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Making sure the best tools and technical solutions are offered and being the owner of leading the development projects alongside the R&D team related to this.
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Sharing market-level industry developments, providing competitor analysis, giving insights into what others are doing in the market to keep the marketing, compliance and product teams in-the- know.
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Work with business analytics and CRM teams to monitor and analyze revenue-related metrics, user behaviour, and market trends. Prepare regular reports, dashboards, and presentations to communicate insights and recommendations to key stakeholders.
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Build and lead a high-performing team of monetization professionals. Provide mentorship, guidance, and coaching to develop their skills and foster a collaborative and results-driven culture. Set clear goals, monitor performance, and provide regular feedback to ensure team success.
CANDIDATE PROFILE
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Minimum 3 years of managerial experience in the iGaming industry, working ideally in the European and North American regulated markets
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Proficient in industry best practices related to Compliance, Product, CRM
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Is familiar with project development and project management
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Comprehensive understanding of UI & UX and technical aspects of project development
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Ability to utilize user insights, data, and statistical analyses to inform decisions
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Ability to function as a self-starter with an emphasis on getting things done
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Has excellent written and verbal communication skills
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Hayley Buckle,
Hayley@grsrecruitment.com quoting the above job reference or call
+357 25 342 720 for further information.