GRS Recruitment is working in partnership with a growing brand in Larnaca, who are currently searching for a Head of Support to join the team. You’ll play a pivotal role in driving operational excellence across the business. You’ll lead a high-performing team that ensures our internal processes, tools, and systems empower commercial success. This is a strategic and hands-on leadership position suited for someone who thrives in a dynamic, high-growth environment. You won’t just manage day-to-day operations, you’ll be shaping how the company scale and grow.
DUTIES AND RESPONSIBILITIES
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Manage and develop the Support and Backend team, fostering a culture of collaboration, accountability, and continuous improvement.
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Align closely with the Commercial and Leadership teams to execute on business goals, forecasting, and performance analysis.
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Design and enhance trade lifecycle processes, from quote-to-order to onboarding, with a focus on efficiency and scalability.
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Own and optimize key systems including CRM platforms, support tools, and internal data integrity protocols.
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Act as a central connector between Support, Marketing, Finance, and Customer Success to ensure streamlined and aligned operations.
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Develop onboarding and training programs that empower employees to perform at their best.
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Transform operational data into actionable insights to support strategic decision-making.
CANDIDATE PROFILE
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Significant experience in sales operations, business support, or enablement, ideally in a leadership role within a financial or fintech environment.
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Fluency in German and English is essential
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Strong analytical skills with a data-driven mindset.
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Deep knowledge of CRM systems
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Excellent communication, leadership, and organizational capabilities.
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A proactive, solution-oriented approach with a proven track record of driving change and improving processes.
COMPANY BENEFITS
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Competitive salary package
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Opportunities for professional development within a growing company
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Being part of an innovative and dynamic industry that is shaping the future of finance
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Friendly and supportive team environment
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Flexible working arrangements
Due to the high volume of applications received at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Hayley Buckle, hayley@grsrecruitment.com quoting the above job reference or call +357 25 342 724 for further information.