On behalf of our Limassol based client, a specialist in the design, construction and marketing of contemporary residential and commercial developments, we are seeking a Houe Manager to join their team. The successful candidate will be a professional who has a strong operational background + experience in hospitality and/or engineering will be preferable. This is an excellent opportunity to work for an international company with a reputation for distinctive properties with superior design. If you feel you have the necessary skills and experience, then we look forward to receiving your CV for this Limassol based House Manager role.
MAIN DUTIES AND RESPONSIBILITIES
-
Oversee the operation of the premises, ensuring it is properly maintained indoors and outdoors, aiming at exceeding the guest’s expectations.
-
Coordinate with the Front Desk, Housekeeping, Security & Maintenance to monitor the coordination between them for smooth & efficient operations.
-
Coordinate with the restaurant and gym to ensure the smooth operation of the building and provide the best guest experience.
-
Maintain an excellent level of commercial awareness and build and maintain relationships with internal and external guests.
-
Implement operational policies and procedures to enhance efficiency and service quality.
-
Ensure understanding and adherence to all services and operations of the building and guest satisfaction with their accommodation experience.
-
Handle guest concerns and complaints with professionalism and commitment to resolution.
-
Supervise and monitor the performance of all the staff in coordination with Department Supervisors.
-
Oversee the weekly rotas to always ensure adequate cover to ensure the provision of a consistent service.
-
Maintain effective communication with all teams, provide updates, address concerns, and foster strong working relationships.
-
Manage team’s performance through active leadership and coaching, setting expectations for the performance and working with each team member to achieve KPIs on all assigned duties.
-
Identify training needs.
-
Monitor owner/tenant leases and notify unit owners and tenants of upcoming expirations.
-
Maintain daily logbook documenting all activities of the Building & Maintain all documentation of the building.
-
Monitor all insurance coverage and administer the filing of all claims made on behalf of the owners.
-
Manage the operation of the Public Parking located in the basement of the building (including but not limited to, financial reporting, maintenance, agreements, deposit collections etc.)
-
Monitor the Building Management System (BMS) and act when required.
-
Producing monthly and ad-hoc reports on service usage and service issues to ensure that owners and management receive appropriate information in an accurate and timely manner.
-
Manage the budget of the building achieving stand-alone productivity for business.
-
Be responsible for all the Health & Safety matters, ensuring working practices are safe and comply with the legislation.
CANDIDATE PROFILE
-
University Degree in Business Management, Business Administration, Operations Management, Hospitality or related field. MBA will be considered as an advantage.
-
At least three years of proven experience in operations management, with a track record of successful leadership; the hotel industry is preferable.
-
Excellent command of the English and Greek languages, both written and oral; knowledge of additional languages is a plus.
-
Strong analytical, problem-solving and complaint-handling skills.
-
Excellent communication, organizational and interpersonal abilities.
-
Commitment to delivering exceptional guest experiences and maintaining high standards of service.
-
Leadership and team management skills, fostering a positive and collaborative diverse work environment.
-
Demonstrated ability to drive revenue growth and optimize operational efficiency.
-
A good eye for detail and desire to take responsibility, through to resolution, for issues and concerns generated by customers and guests.
-
Ability to prioritize work, work well under pressure, and meet deadlines.
-
Excellent computer literacy.
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Ross Pitman,
ross@grsrecruitment.com quoting the above job reference or call
+357 25 342 720 for further information.