On behalf of our client, an International Insurance company based in Malta, GRS Recruitment are seeking an Infrastructure Engineer. The ideal candidate is responsible for leading and delivering second-line (Level 2) IT support across the organization, with a primary focus on end-user workplace environments and network connectivity. The role ensures the stability, security, and continuous optimization of the complete workplace ecosystem—including end-user devices, local and wide-area networks (LAN/WAN), Wi-Fi, and telephony services. Acting as the bridge between first-line support and engineering and architecture teams, the role drives continuous improvement while ensuring that documentation, processes, and operational standards are consistently maintained and followed. This position requires a proactive leader who takes ownership, acts on their own initiative, and fosters a strong collaboration with first-line teams. The role is accountable for enhancing the end-user experience while maintaining and improving workplace security metrics.
MAIN DUTIES AND RESPONSIBILITIES
- Lead and coordinate second-line support activities for workplace services and act as a primary escalation point for complex incidents from first-line teams.
- Ensures timely resolution of issues in line with SLAs and operational priorities and provides technical guidance to first-line support teams.
- Own and manage the end-user workplace ecosystem to ensure consistent performance, usability, and reliability across all the workplace services.
- Maintain the security posture of the workplace environment in line with corporate standards and lead the lifecycle management of IT assets, including inventory control, deployment, configuration, upgrades, and disposal.
- Drive continuous improvement in end-user experience and service quality.
- Support and maintain the networking infrastructure, including LAN, WAN, Wi-Fi and telephony.
- Monitor performance, identify issues, and proactively address potential disruptions.
- Support infrastructure changes, upgrades, and deployments in coordination with engineering and architecture teams.
- Own and enforce documentation
- Ensuring all procedures, configurations are up to date, and consistently followed by first-line teams.
- Drive standardization of processes and foster a strong culture of knowledge sharing and continuous improvement.
- Effective leadership of Level 2 support operations
- Ensure timely resolution of end-user IT issues within pre-defined SLAs.
- Maintain accurate asset records and ensure proper lifecycle management.
- Secure and compliant workplace environment
- Provide a positive and professional support experience to all users.
CANDIDATE PROFILE
- Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field.
- 5 years in IT support or systems administration, preferably in a large corporate or insurance environment.
- Certifications: ITIL Foundation, MCSA, CCNA
- Strong troubleshooting skills across Windows devices and services. Solid understanding of Microsoft 365, endpoint management, Networking (LAN/WAN/Wi-Fi) and telephony systems. Experience with scripting and automation is considered an asset. Proactive mindset with excellent communication and customer service skills.
SALARY AND BENEFITS
- € 30,000 – € 40,0000 Gross Per Annum
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Salary will be determined based on experience, qualifications, and skills. The advertised salary range is indicative, any offer will reflect the successful candidate’s suitability.
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Flexible working hours during the year
- Summer working hours (July & August) – Mon till Frid 8.00am till 15.30pm
- Fully equipped Gym in Premises (Equipped with showers, toilets & lockers)
- Birthday Leave on your birthday day
- Health Insurance (Hospital Scheme)
- Life Insurance
- Personal Accident Insurance – Covers 24/7 the employee
- Transport Allowance
- Canteen Allowance
- Longer Maternity Leave and Longer Paternal leave
- Return to Work Benefit (Mothers)
- Children Sick Leave
- Pension Plan Incentive after 2 years of Seniority
- Active Ageing Incentive
- Study / Exam Leave
- Sports and Cultural Leave
- Sponsorship for Training after 6 months’ probation period related to your field of work
- Canteen Facility
- Loyalty Programme
- Mental Health Sessions (Maximum of 10 sessions paid by the firm)
- Medical Services (Yearly medical check-ups by our company doctor)
- VDU Testing (Every 2 years the firm offer a free VDU Check Up)
- Staff Discounts (20% discount to all staff who wants to insure life or non-life products)
- Performance Bonus – SMART objectives that your superior set to encourage to meet them by offering money in return.
- Compassionate Transfer of Leave Scheme – Transfer of leave to those employees in need.
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Michelle Cooper, michellec@grsrecruitment.com quoting the above job reference or call +356 99998272.