GRS Recruitment is partnering with a leading online trading provider to find an IT Support Engineer for their dynamic team. Headquartered in Melbourne, with offices in the UK, Cyprus, Bulgaria, Guatemala, the Philippines, and the Bahamas, our client is rapidly expanding and achieving significant success. The successful candidate will maintain networks, manage IT assets, and be the first point of contact for IT outages and cloud incidents. This role is ideal for recent graduates or those with equivalent IT education, requiring excellent organizational skills, the ability to stay calm under pressure, and proficiency in English. Training is provided, and occasional meetings outside regular hours with global teams may be necessary.
MAIN DUTIES AND RESPONSIBILITIES
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Providing first level support during a system outage
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Providing Desktop Support
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Offering G-suite support
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Providing desk phone and softphone support for different PBX providers
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Addressing known issues with Mac OS
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Offering support for Google Apps and Office365
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Providing ChromeOS Desktop Support
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Offering Remote Support
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Troubleshooting Windows issues, desktop applications installation, and troubleshooting
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Providing security support and troubleshooting
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Detailed incident logging, tracking, and reporting on user tickets, overall ticket management using Jira Service Desk Help Ticketing Software
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Providing 1st and 2nd Level support - troubleshooting IT-related problems from in-house software to hardware, such as Smartphones, Laptops, PCs, and Printers
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Maintaining company hardware inventory
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Participating in the staff onboarding and offboarding processes
CANDIDATE PROFILE
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Curiosity, willingness to learn, and to document that learning
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Ability to communicate clearly and professionally in writing
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Strong communicator
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Ability to troubleshoot issues and respond to multiple requests in an efficient manner
COMPANY BENEFITS
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Monthly medical insurance payment.
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Provident/pension fund after successful probation period.
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Parental leave.
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Staff referral bonus program.
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Competitive salary for the job position.
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Hybrid working model.
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Modern offices in the centre of Limassol.
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Free access to the gym.
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Company corporate events.
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Opportunity to learn on the job.
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Ongoing investment in your career development (technical and professional training).
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Friendly, multicultural working environment.
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Pet friendly.
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Kristina Razorenova, kristina@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.