Japanese Speaking Customer Support

icon Remote
icon Forex
JOB DESCRIPTION

Ref#6632

 

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GRS Recruitment are working with a growing brand based in Limassol who are searching for a Japanese Speaking Customer Support to join the team. For this role we are looking for a highly motivated individual to kick-start or advance their careers in the Forex industry with solid experience in the field. Previous exposure to customer-focused environments such as customer services , sales, outbound/inbound support, consulting, or similar fields would be advantageous. If this sounds like the role you have been looking for then GRS Recruitment would love to hear from you today.
 
MAIN DUTIES AND RESPONSIBILITIES
  • Provides Japan customer support through e-mail correspondence and online chats.
  • Handle a data base of clients (Client management).
  • Provide answers to customers by identifying problems; researching answers; guiding customer through corrective steps.
  • Liaison with other departments to ensure customers concerns are addressed.
  • Assisting in the preparation of legal contracts for clients.
  • Gathering and providing client documentation to relevant teams.
  • Maintaining up to date financial news on a daily/weekly/monthly basis.
  • Acts as first point of contact and resolves where possible customer complaints.
  • Provide quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading.
  • Utilizing tools and resources in resolving customer inquiries in a timely and accurate manner.
  • Contributes to the overall customer satisfaction by ensuring high level of customer service in every transaction (phone/email).
  • Other ad-hoc duties as needed.
CANDIDATE PROFILE
  • Previous exposure to customer-focused environments such as customer services , sales, outbound/inbound support, consulting, or similar fields would be advantageous.
  • Comfortable making high outbound calls and engaging with diverse buyers. You should possess confident communication skills or be motivated to enhance your communication abilities.
  • Strong ownership of your responsibilities. You are proactive in addressing challenges, displaying a problem-solving mindset. You are a diligent worker, driven to achieve results, fearless when faced with obstacles, and hungry to start a rewarding career.
  • Excellent overall communication abilities, including modifying approaches to suit various audiences.
  • Proficiency in English and Japanese is highly preferred.
 
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
 
To apply for this position, please email your CV to Hayley Buckle, hayley@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.
Job Summary
  • icon
    17 January 2024
  • icon
    Permanent
  • 6632
  • hayley@grsrecruitment.com
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