Junior Client Support Officer

icon Limassol
icon Forex



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A CySEC regulated company operating in the Forex Industry is working in partnership with GRS Recruitment to hire a Junior Client Support Officer to join their Limassol based team. The successful candidate will play a crucial role in ensuring client satisfaction, resolving inquiries, and supporting efficient Backoffice operations. Key qualifications include computer skills, numerical aptitude, and a proactive, team-oriented attitude. If this role sounds interesting to you, GRS looks forward to receiving your CV for this Limassol based Junior Client Support Officer role, today.
  • Deliver exceptional customer service across multiple communication channels.
  • Professionally address inquiries, showcasing expertise in forex trading.
  • Provide guidance on platform usage, account setup, and troubleshooting.
  • Stay current on company products and services.
  • Process client applications while ensuring compliance with regulations.
  • Securely manage deposit and withdrawal requests.
  • Collaborate internally to resolve account-related issues.
  • Maintain precise records in CRM and Backoffice systems.
  • Investigate and troubleshoot complex issues.
  • Escalate critical matters when required.
  • Bachelor's degree in finance, business, economics, or a related field preferred.
  • Fluency in English and any of the following languages: Arabic, Spanish, any Portuguese, both written and verbal. Fluency in any other language plus English will be considered as an advantage.
  • Knowledge of forex trading concepts and financial markets is advantageous.
  • Prior customer support or Backoffice experience in forex or financial services is a plus.
  • Strong attention to detail, multitasking ability, and accuracy are essential.
  • Valuable skills include problem-solving abilities and maintaining composure under pressure.
  • Willingness to work rotating shifts.
  • Competitive remuneration package
  • Health Insurance
  • Educational Budget
  • Provident Fund
  • Monthly Social Events
  • Breakfast and Lunch daily
  • Gym reimbursement
  • “Refer a Friend” bonus.
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Eleni Kyriacou, eleni@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.
Job Summary
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    27 November 2023
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  • 6194
  • Eleni@grsrecruitment.com
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