Junior Customer Support Agent

icon Nicosia
icon Forex
JOB DESCRIPTION

Ref#8432

 

A growing company operating in the adult entertainment industry is working in partnership with GRS Recruitment to hire a Junior Customer Support Agent to join their Nicosia based team. The successful candidate will have the opportunity to start and develop a successful career in Customer Support by working alongside talented individuals of the field. If you are a native or fluent English speaker, have excellent computer skills and willingness to learn, GRS looks forward to hearing from you, today.
MAIN DUTIES AND RESPONSIBILITIES
  • Respond to customer inquiries via email, and chat in a timely and professional manner.
  • Assist customers with account management, including subscriptions and billing questions.
  • Troubleshoot and resolve customer issues, escalating complex cases to senior agents as needed.
  • Maintain accurate records of customer interactions and transactions in our support system.
  • Provide product information and guidance to customers to enhance their experience.
  • Collaborate with team members to improve processes and increase customer satisfaction.
  • Stay up to date with product knowledge, company policies, and industry trends.
CANDIDATE PROFILE
  • High school diploma or equivalent. Any additional qualification in a relevant field will be considered an advantage.
  • Fluency in English. Fluency in any other language will be considered a plus.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities
  • Strong attention to detail.
  • Ability to work effectively in a team.
  • Proficiency in using computers and customer support software (Freshdesk is a plus).
  • Positive attitude and a willingness to learn
  • Flexibility to work in shifts including overnight weekends and public holidays which are compensated additionally. Overnight shifts are performed from home.
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
 
To apply for this position, please email your CV to Ioulia Ananikidou, ioulia@grsrecruitment.com quoting the above job reference or call +357 25 342720 for further information.
 
Job Summary
  • icon
    25 November 2024
  • icon
    Permanent
  • 8432
  • Ioulia@grsrecruitment.com