GRS Recruitment is searching for a Junior IT Helpdesk Support Specialist to join a dynamic and growing organisation. This is an excellent opportunity for someone looking to build a successful career in IT while gaining hands-on experience with modern technologies in a supportive and collaborative environment. If you're passionate about technology, enjoy solving problems, and are eager to develop your technical skills, this role offers the perfect platform to grow your career.
DUTIES AND RESPONSIBILITIES
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As the first point of contact for IT support, you'll play a key role in ensuring colleagues have the technology and support they need to work efficiently. From troubleshooting technical issues to configuring devices and managing user accounts, you'll gain exposure to a broad range of technologies and responsibilities
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Providing first-line IT support and troubleshooting hardware, software, network, and printer issues.
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Configuring and deploying desktops, laptops, mobile devices, and workstations.
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Managing user accounts and permissions across Active Directory, Azure Active Directory, and Microsoft 365.
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Monitoring systems and network performance to ensure reliability and uptime.
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Managing company devices using Microsoft Intune.
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Supporting data backup and recovery processes.
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Maintaining an accurate inventory of IT assets and equipment.
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Assisting with ongoing IT projects and day-to-day operational support.
CANDIDATE PROFILE
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We're looking for someone who is enthusiastic, eager to learn, and enjoys working in a fast-paced environment.
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A Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
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Up to two years of experience in IT Helpdesk or Technical Support.
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A good understanding of Active Directory, Azure Active Directory, Microsoft 365, and basic networking.
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Strong troubleshooting and problem-solving skills.
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Excellent communication skills and a customer-focused approach.
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The ability to prioritise tasks and work effectively both independently and as part of a team.
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A genuine passion for technology and continuous learning.
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Professional certifications such as CompTIA Network+, CCNA, or ITIL Foundation would be considered an advantage.
This role offers exposure to a wide range of industry-leading technologies, including:
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Microsoft 365
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Active Directory & Azure Active Directory
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Microsoft Intune
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Windows, macOS, iOS, Android & Linux
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FreshDesk, TeamViewer & Remote Desktop
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Microsoft Teams & Monday.com
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Palo Alto Firewalls
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OneDrive & SharePoint
SALARY AND BENEFITS
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Salary will be determined based on experience, qualifications, and skills. The advertised salary range is indicative, any offer will reflect the successful candidate’s suitability
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This is a fully onsite position, offering the opportunity to work closely with an experienced IT team, gain valuable hands-on experience, and accelerate your professional development.
Due to the high volume of applications received at GRS Recruitment, only shortlisted candidates will be contacted.
To apply for this position, please email your CV to
Hayley Buckle, hayley@grsrecruitment.com quoting the above job reference or call +357 25 342 724 for further information.