On behalf our client an international service provider, GRS are recruiting for a Junior IT Support Technician to join their team in Limassol. You will be providing first level support to corporate users, and be responsible for the up keep of the user based computer hardware and software. The successful candidate will have strong academics having studied internationally, and a minimum of 2 years’ industry experience. Our client is interested in attracting the best people possible, so if you have the necessary skills and experience we look forward to receiving your CV, as an attractive remuneration package will be offered.
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Provide technical support across the company (in person, by phone, or remotely).
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Support, maintain, and replace IT infrastructure including hardware and software.
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Perform cabling tasks in server rooms, patch rooms, and client floor spaces.
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Install and configure computer hardware, software, systems, networks, printers, and scanners.
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Monitor and maintain computer systems, networks, and associated services.
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Respond promptly to service issues, requests, and incidents.
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Set up new user accounts and manage access permissions.
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Test and evaluate new technologies and equipment after procurement.
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Take ownership of Help Desk matters and ensure effective communication of IT issues.
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Maintain the data system infrastructure and support its continuous improvement.
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Travel to remote offices and service provider locations as required.
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Participate in large-scale IT projects and independently manage smaller technical projects.
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Provide desktop hardware and software support, including troubleshooting.
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Set up, maintain, and troubleshoot new workstations and servers.
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Order necessary parts for system maintenance and desktop builds.
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Continuously learn and develop skills related to system infrastructure packages.
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Maintain websites and oversee general cloud services.
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Respond to IT and cybersecurity issues, including after-hours emergencies.
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Support and maintain alarm systems, surveillance, and access control systems.
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Deliver cybersecurity awareness and training as required.
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Provide office support for workstation moves and user-related setups.
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Ensure a clean, organized, and safe IT workspace, including workshop and parts storage.
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Collaborate closely with external contractors and vendors on IT projects.
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Work closely with IT and Administration teams, demonstrating initiative and eagerness to learn.
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Be available to work outside standard hours, including weekends, to meet critical deadlines.
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Understand and support the broader international IT framework and infrastructure.
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Support the Business Continuity site and remote working capabilities for staff.
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Carry out any other related ad hoc duties as required.
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Educated to university degree level in Computer Science or a related field.
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Relevant certification (e.g., CompTIA A+, Microsoft Certified, Cisco CCNA) or equivalent experience.
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Previous experience in a similar IT support role
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Basic understanding of IT systems, networks, and hardware.
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Strong problem-solving skills and a proactive attitude.
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Excellent interpersonal and communication skills.
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Ability to manage multiple tasks and prioritize effectively.
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Willingness to learn and take initiative in a team environment.
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Flexibility to travel and work after hours when needed.
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Awareness of cybersecurity principles and basic protocols.
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.