GRS Recruitment is delighted to announce a fantastic opportunity for a Technical Support Specialist to join a leading Pharmaceutical company based in Malta. Our client is seeking a driven individual with a robust background in IT support and helpdesk services to enhance their technical support operations. Reporting to the Head of Sales and Technical Support, the Technical Support Specialist will be responsible for providing on-site high-quality technical support to customers, maintenance, and repair services of the company’s products and equipment. This role involves performing installations, routine maintenance, calibrations, qualification and troubleshooting issues, ensuring customer satisfaction through effective communication and technical expertise.
MAIN DUTIES AND RESPONSIBILTIES
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Technical Support: provide on-site and remote technical support for installation, maintenance, repair and qualification of equipment and products.
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Installation: perform installation and commissioning of new equipment, ensuring it meets all specifications and customer requirements.
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Maintenance: conduct routine maintenance checks and preventive maintenance to ensure equipment operates efficiently.
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Qualification: perform validation of laboratory instruments in accordance with industry standards.
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Troubleshooting: diagnose and resolve technical issues promptly, minimizing downtime for customers.
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Customer Training: train customers on the proper use and maintenance of equipment, providing technical guidance and support.
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Documentation: document customer interactions, issues, and resolutions in the support ticketing system.
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Customer Interaction: communicate effectively with customers to understand their needs and provide timely solutions, ensuring high levels of customer satisfaction.
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Compliance: ensure all work complies with safety regulations, company policies, and industry standards.
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Travel: business travel according to the exigencies of the company.
CANDIDATE PROFILE
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The ideal candidate should preferably have a Fellenberg HTD or MCAST diploma/degree in biomedical engineering/electronics or equivalent.
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Proven experience in a similar technical role will be considered an asset.
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Strong technical knowledge and hands-on experience with laboratory or industry-related products.
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Basic knowledge of IT and network configurations
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Strong customer service orientation and a commitment to customer satisfaction.
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Have strong organisational, troubleshooting and problem-solving skills with an eye for detail
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Effective communication and interpersonal skills
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Must be able to work both independently and in a team with little daily oversight
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Ability to manage time effectively.
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May include occasional after-hours or weekend support, depending on customer needs.
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Valid Driving License
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Travelling abroad is necessary at times to obtain relevant skills
COMPANY BENEFITS
- An attractive renumeration package including competitive salary, performance-based incentives and a benefits package.
- A vibrant and inclusive company culture that values innovation, creativity, care and teamwork.
- Personal and professional growth and development, with a focus on learning and skill enhancement.
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Sarah Miceli, sarah@grsrecruitment.com quoting the above job reference.