Our client, a reputable insurance company based in Malta, is seeking a dedicated Motor Claims Executive. The ideal candidate will be responsible for registering claims, scanning incoming mails, file reviews processing recoveries, and providing excellent customer service. They organize workloads, coordinate survey bookings, and ensure timely follow-up on claims and recoveries. They also assist with assigned cases and perform other tasks as directed by supervisors. If you feel you have the necessary skills, please apply for this Malta based role.
MAIN DUTIES AND RESPONSIBILITIES
- Deliver all specific objectives as assigned upon appointment
- Effectively handle all claims which are part of the job holder’s file allocation in accordance with group SLAs
- Gather and process information, as directed, to support the effective assessment of more complex cases
- Adhere to the Complaint Management process
- Deliver exceptional customer service by managing calls, attending to walk-in clients, and ensuring their needs are met
- Manage and organize workload assignments and coordinate survey bookings efficiently
- Process and allocate all daily excesses and recoveries into the system, ensuring they are assigned the correct claim numbers
- Assist in following up on current recoveries and ensure older recoveries do not become me barred
- Perform any other tasks assigned by supervisors or the Core team
CANDIDATE PROFILE
- Deliver a customer centric claims proposition that will enhance the Insurance brand/reputation.
- Refer claims, which fall outside of personal authority levels to appropriate referral point
- Maintain and develop personal knowledge and skills through continued professional development as well as ongoing at desk training, ensuring that this is recorded in line with
- Training and Competency requirements
- Provide excellent customer service
- Carry out robust diary management of an assigned caseload and improve closing ratios to above 100%
- Individual performance objectives will be set on an annual basis
SALARY AND BENEFTIS
- €22,000 - €24,000 Gross Per Annum
- Salary will be determined based on experience, qualifications, and skills. The advertised salary range is indicative, any offer will reflect the successful candidate’s suitability
- Annual performance bonus
- Life insurance (2x annual salary)
- International health insurance
- Summer hours
- Hybrid working
- Yearly eye screening
- Parking Space (After 1 month of employment)
- Payment of professional membership fees
- Education awards for achievement of professional qualifications
- Sponsorship for job-related training
- 40% discount on personal insurance policies (after 6 months’ probation)
- Employee Assistance Programme
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Michelle Cooper, michellec@grsrecruitment.com quoting the above job reference or call +356 99998272.
